Returns & Exchanges

At ICAN Cycling, we stand behind the quality of our carbon wheels and frames, offering a 30-day return window for products in original, unused condition. We are committed to ensuring every athlete is satisfied with their gear through a transparent and efficient exchange process.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Package Your Gear

  Securely pack the items in their original factory packaging, ensuring all components, manuals, and protective padding are included to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided shipping label or use a trackable carrier to send the package back to our designated regional warehouse.

• 4.
  Inspection and Refund

  Once our technicians verify the product's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.